Below are frequently asked questions, you may find the answer for yourself
Holistic refers to addressing the whole person, including their physical, mental, and emotional health. Our Beauty Products are made with aromatherapy oils which not only treat and heal skin but also help your mind to calm down. The core of our skincare is aromatherapy.
Yes, we are 100% cruelty free. We would never condone animal testing and we only use suppliers that are certified cruelty free
Maharaani Skincare products are made from mainly pure essential oils along with natural as well as non toxic chemical compounds. We do not add any synthetic preservatives. Our products do have a shelf life of about 8 to 12 months plus. Shelf life can be extended by storing our products away from sunlight and in a cool, dry place. In the uncommon case that one of our products that you purchase is not completely fresh please let us know right away.
We ship our orders within 48 hours IF ORDER IS PLACED MONDAY THROUGH SATURDAY. (Excluding Holidays) However, because our skincare products are all handmade sometimes our production process takes a bit longer. Including time spent in shipping most orders are received within 5-7 days from ordering (within Pakistan). If it takes a bit longer we will let you know! If you need to rush your order let us know and we are happy to work with you
We respects your privacy, and will use the information you provide us with care.
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience as your information helps us to better respond to your individual needs
- To improve our products and website from feedback we receive from you
- To improve customer service so we can effectively respond to your customer service requests and support needs
- To process transactions
- Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
These rates are for Packages under 0.5 Kgs (If you order for more than 1 Kg rates will increase) :
Shipping Rates for Zone A cities: Rs.220 – Abbottabad, Bahawalpur, Faisalabad, Gujranwala, Gujrat, Hyderabad, Karachi, Lahore, Larkana, Multan, Peshawar, Quetta, Rahimyar Khan, Rawalpindi, Sahiwal, Sargodha, Sialkot, Sukkar, Wah.
Shipping Rates for Zone B cities: Rs.250 – Other cities in Pakistan, not falling under Zone A
Orders can only be canceled or modified if they have not yet been processed for shipping. This charge is used to cover our fees incurred by processing electronic payments.
Due to the handmade, fresh nature of our products, we cannot accept returns or exchanges. This policy ensures the freshness and potency of our products. However, we want you to love your products as much as we do, so if you are unsatisfied in any way please contact us as soon as possible and we will find an agreeable solution.
- Add product(s) to your order by selecting a product and quantity, choose “add to cart.”
- Your total order amount will appear in your shopping cart, where you can click on “continue shopping” or “checkout.”
- When you press “check out” simply log in to your account (if you have one) or fill out the required shipping and billing information and press “submit order”.
- We’ll process your order within 1-2 business days; you get an immediate e-mail that confirms your order.
We accept Bank Transfers, Kwick Pay and COD at the moment. COD is not available on orders above pkr.5,000 in order to secure from online scams and frauds. We do not accept COD for our Crystals, Gemstones and Services. Full Advance is required for those.