Frequently Questions

Below are frequently asked questions, you may find the answer for yourself

What is Holistic Skincare?

Holistic refers to addressing the whole person, including their physical, mental, and emotional health. Our Beauty Products are made with aromatherapy oils which not only treat and heal skin but also help your mind to calm down. The core of our skincare is aromatherapy.

Are your Skincare products Hand crafted?

Yes, all our Skin care products are hand crafted with love, keeping quality and benefits in mind.

Are your Products Cruelty Free?

Yes, we are 100% cruelty free. We would never condone animal testing and we only use suppliers that are certified cruelty free

How long does Maharaani Skincare products last?

Maharaani Skincare products are made from mainly pure essential oils along with natural as well as non toxic chemical compounds. We do not add any synthetic preservatives. Our products do have a shelf life of about 8 to 12 months plus. Shelf life can be extended by storing our products away from sunlight and in a cool, dry place. In the uncommon case that one of our products that you purchase is not completely fresh please let us know right away.

Why does product prices increase?

We source our raw ingredients and lifestyle items globally. Sometimes due to dollar rate increase, import restrictions, shortage of resources and reduced production the cost of material we use increases which in turn increase the product cost. We try our best to keep the overall cost as retail friendly as possible without compromising on quality.

How long does it take to get my order?

We ship our orders within 48 hours IF ORDER IS PLACED MONDAY THROUGH SATURDAY. (Excluding Holidays) However, because our skincare products are all handmade sometimes our production process takes a bit longer. Including time spent in shipping most orders are received within 5-7 days from ordering (within Pakistan). If it takes a bit longer we will let you know! If you need to rush your order let us know and we are happy to work with you

Who formulates your Skincare? Are they harmful?

Our founder is a certified Aromatherapist and Reiki Healer. We have created all our formulations from scratch, we began in 2015 with the formulas. All formulas are released after tests and 100% satisfaction. Maharaani Skincare is not harmful but for topical use only and should not be ingested. Keep away from Children and avoid getting into eyes or mouth. Avoid using when pregnant or breastfeeding.

PRIVACY POLICY - Is the Information you share secure?

We respects your privacy, and will use the information you provide us with care.

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience as your information helps us to better respond to your individual needs
  • To improve our products and website from feedback we receive from you
  • To improve customer service so we can effectively respond to your customer service requests and support needs
  • To process transactions
  • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Is International Shipping available?

At the moment we are only shipping within Pakistan, but we are planning to in the near future. We apologize for this inconvenience.

What are the General Shipping rates?

These rates are for Packages under 0.5 Kgs (If you order for more than 1 Kg rates will increase) :

Shipping Rates for Zone A cities: Rs.220 – Abbottabad, Bahawalpur, Faisalabad, Gujranwala, Gujrat, Hyderabad, Karachi, Lahore, Larkana, Multan, Peshawar, Quetta, Rahimyar Khan, Rawalpindi, Sahiwal, Sargodha, Sialkot, Sukkar, Wah.

Shipping Rates for Zone B cities: Rs.250 – Other cities in Pakistan, not falling under Zone A

Returns and Refunds?

Orders can only be canceled or modified if they have not yet been processed for shipping. This charge is used to cover our fees incurred by processing electronic payments.

Due to the handmade, fresh nature of our products, we cannot accept returns or exchanges. This policy ensures the freshness and potency of our products. However, we want you to love your products as much as we do, so if you are unsatisfied in any way please contact us as soon as possible and we will find an agreeable solution.

How do I order online?

  1. Add product(s) to your order by selecting a product and quantity, choose “add to cart.”
  2. Your total order amount will appear in your shopping cart, where you can click on “continue shopping” or “checkout.”
  3. When you press “check out” simply log in to your account (if you have one) or fill out the required shipping and billing information and press “submit order”.
  4. We’ll process your order within 1-2 business days; you get an immediate e-mail that confirms your order.

Payment Methods

We accept Bank Transfers, Kwick Pay and COD at the moment. COD is not available on orders above pkr.5,000 in order to secure from online scams and frauds. We do not accept COD for our Crystals, Gemstones and Services. Full Advance is required for those.

If you haven't received your order, your order is missing or late?

Please send an email to maharaanivibes@gmail.com with your order number and preferably the order confirmation email and we will get back to you ASAP.